Frequently Asked Questions

A:  Check to see if the corresponding line in the upload document has any errors.  If it has errors, the system will skip over those lines and the addresses or items will not be uploaded.

See Upload Addresses or Upload Items for more information.

A:  This is by design. These fields will always be blank when you copy a booking or create a booking using a template:

• Dates

• Letter of Credit Required?

• Expeditors Quote Number

• Requested B/L Type

• Does this shipment contain Solid Wood Packing Materials?

• Materials are treated and marked as per ISPM #15

 

A:  Certain document types can only be attached/uploaded and not generated by exp.o Booking.

See Ocean Booking for more information about Ocean bookings.

A:  In your Print Settings, select Fit to Printable Area in the Page Scaling field.

A:  Do you have more than seven Handling Instructions selected?  If you do, you must first delete one before you can add another one. For information on how to add or delete Handling Instructions, see the Domestic Booking help topic.

A:  Your browser may not have JavaScript enabled. Follow the directions below for your browser to check if you have the correct settings enabled. If you continue to experience issues even after JavaScript has been enabled, contact support.

 

To enable JavaScript for Internet Explorer:

1. If you are using Internet Explorer 7, press Alt on your keyboard to view the menu.

2. Click Tools>Internet Options.

Click to view Internet Options

 

3. The Internet Options pop-up window appears. Select the Security tab. Make sure the Internet zone is selected and then click Custom level....

Click to view Security Tab

 

4. The Security Settings pop-up window appears. Scroll down to near the bottom to find the Scripting section. For Active scripting, select the Enable radio button. Click OK.

Click to view Security Settings

 

 

To enable JavaScript for Mozilla Firefox:

1. Click Tools>Options....

Click to view Options

 

2. The Options pop-up window appears. Select the Content tab at the top of the window and select the Enable JavaScript check box.

Click to view Content Tab

A:  For the multiple labels, use the Avery address labels - Letter: 5168 A4 Paper Size: L7169

 

For the single labels, use Avery sticker labels - Letter: 5165 (laser), 5265, 8165 (inkjet) A4 Paper Size: J8567

A:  This status only appears for Ocean bookings, and lets you know that Expeditors has received the booking and is working on processing it.

 

Once the booking has been booked, the status of the booking will change to be Confirmed and the shipping details will be filled in and you will receive an email with the details.